RETURNS & EXCHANGES

We want you to love your purchase, but if you’re not completely satisfied, we offer returns and exchanges under the following conditions:

  • Eligibility for Returns:
    • Items must be returned within 30 days of receipt.
    • The product must be unused, in original condition and in its original packaging.
    • Sale or discounted items are not eligible for returns, unless otherwise stated.
  • Return Process:
    To initiate a return, please contact us at fyrne@fyrnenewyork.com or fill out the contact form on our Contact Page. We will provide you with a return authorization and shipping instructions.
  • Refunds:
    Once your return is processed, we will issue a refund to your original method of payment. Please note that it may take 5–7 business days for the refund to appear in your account.
  • Exchanges:
    If you would like to exchange an item, please contact us first to arrange the exchange. If the item is available, we will send out the replacement as soon as we receive the original product.
  • Return Shipping:
    You are responsible for the shipping costs for returning the item unless the item is defective or was sent in error. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

DAMAGED OR DEFECTIVE ITEMS

If your item is damaged or defective, please contact us within 7 days of receiving your order. We will gladly offer a replacement or refund, and cover the cost of return shipping.

NON-RETURNABLE ITEMS

  • Gift cards